Frequently Asked Questions
- What is INFOROUTE?
INFOROUTE (www.inforoute.com.mv) is one of the leading IT product suppliers in the Maldives, offering a wide range of computers, printers, networking equipment, and accessories from trusted global brands.
- What products do you sell?
We supply Desktop PCs, Laptops/Notebooks, iPads, Servers, LCD Monitors, Projectors, Inkjet and Laser Printers, Multifunction (MFP) Printers, Dot-Matrix and Receipt Printers, Digital Duplicators, Toner Cartridges, Networking equipment, Software, and Computer Accessories.
- Which brands do you carry?
We offer products from leading brands including Dell, HP, Lenovo, Epson, Canon, Xerox (Fuji Xerox), Brother, Kyocera, Toshiba, Lexmark, TP-Link, D-Link, Seagate, Synology, Crucial, Microsoft, Kaspersky, Acer, NEC, Optoma, Vivitek, and Riso.
- Do you sell to individuals, or only businesses?
We serve both individual customers and businesses, including offices, schools, and organizations looking for IT equipment and consumables.
- What payment methods do you accept?
We accept credit and debit card payments securely processed through the Bank of Maldives (BML) Payment Gateway, as well as Cash on Delivery (COD) and bank transfer.
- Is it safe to pay online with my card?
Yes. All card payments on www.inforoute.com.mv are processed directly through the BML Payment Gateway using industry-standard encryption. We do not collect or store any card details on our servers.
- What currency are your prices listed in?
All prices on our website are listed in Maldivian Rufiyaa (MVR).
- Do you deliver within the Maldives?
Yes. We offer free delivery to Male', Hulhumale', and via boat delivery to other islands, typically within 1–2 business days.
- Do you deliver on Fridays?
No, we do not deliver on Fridays. Orders placed after 5 PM Thursday, or at any time on Friday, will be delivered the following Saturday.
- Can I collect my order in person instead of having it delivered?
Yes, personal pickup is available. Please bring your order number and a valid ID card at the time of collection.
- Do you ship products to Sri Lanka, India, or other countries?
Our services are currently available exclusively to customers residing in the Maldives, and we do not ship products internationally. Customers in Sri Lanka, India, or elsewhere are welcome to browse our website, but orders can only be fulfilled within the Maldives.
- Can I create an account on your website?
Yes, creating an account allows you to track orders, save your details for faster checkout, and receive updates on your purchases.
- Can I return or exchange a product?
Yes, returns and exchanges are accepted within 7 days of delivery for incorrect or defective items. Exchanges are only available for items of equal or higher value.
- What if my item arrives defective?
Defective items must be reported and returned within 7 days for inspection. Products must be unused and in their original condition to qualify.
- How long does a refund take?
Card payment refunds are processed within 5 working days. COD refunds are issued via bank transfer within 5 working days after the returned item is inspected and approved.
- Do your products come with a warranty?
Most products are covered by a manufacturer's warranty against defects in materials or workmanship. Warranty duration varies by product and brand, and details are provided on each product page.
- What isn't covered under warranty?
Warranty does not cover damage from misuse, accidents, unauthorized repairs, normal wear and tear, improper handling, or products with altered/removed serial numbers.
- How do I track or confirm my delivery?
Before dispatch, we call the contact number provided to confirm delivery details. All deliveries require a signature upon receipt as proof of delivery.
- Is my personal information kept secure?
Yes. We use industry-standard security measures to protect your personal and payment information, in line with our Privacy Policy, as outlined on www.inforoute.com.mv.
- How can I contact customer service?
You can reach us by phone at 3310614 (8:00 AM–5:00 PM, Sunday–Thursday; 9:00 AM–2:00 PM, Saturday) or by email at customerservice@inforoute.com.mv.
